Returns & Exchanges

At Primally Pure, we want you to feel confident in your natural skincare journey. If a product isn't the right fit for your unique skin needs, we offer a 30-day return window for a store credit or refund to ensure your satisfaction.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to begin the process within 30 days of delivery.

2

Select Your Preference

Choose whether you would like to exchange your item for a different formula, receive store credit, or get a refund to your original payment method.

3

Pack and Ship

Print your prepaid shipping label and securely package your items, ensuring all glass bottles are well-protected to prevent breakage during transit.

4

Processing and Credit

Once our team receives and inspects your return at our headquarters, please allow 5-7 business days for your refund or store credit to be issued.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing