Frequently Asked Questions

Everything you need to know about our non-toxic skincare and wellness essentials.

Are your products 100% natural?

Yes, every product we create is formulated with real, recognizable ingredients sourced from nature. We never use synthetic fragrances, parabens, or artificial preservatives.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the United States. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We want you to love your skincare routine. If you are not completely satisfied, you can return your products within 30 days of purchase for a full refund or store credit.

Do you test your products on animals?

Absolutely not. Primally Pure is a Leaping Bunny certified brand, meaning we are committed to being 100% cruelty-free throughout our entire supply chain.

Can I use your products if I have sensitive skin?

Our products are designed with sensitive skin in mind, utilizing soothing botanicals and fats. However, we always recommend performing a patch test before incorporating a new product into your full routine.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.